Purchase Policy

Thank you for choosing StarEmbroideryDesigns for your digital embroidery design needs. This Purchase Policy outlines the terms and conditions governing the purchase of designs from our website. By making a purchase, you agree to comply with the following policies:

Ordering Process

  1. Design Selection: Browse our collection of digital embroidery designs on StarEmbroideryDesigns and select the designs you wish to purchase.
  2. Add to Cart: Add the chosen designs to your cart by clicking the “Add to Cart” button.
  3. Checkout: Proceed to the checkout page to review your order, provide the necessary information, and select your preferred payment method.
  4. Order Confirmation: After completing the purchase, you will receive an order confirmation email containing the details of your order.

Pricing and Payment

  1. Pricing: The prices listed on StarEmbroideryDesigns are in USD and are subject to change without prior notice. The listed price is exclusive of any applicable taxes.
  2. Payment Methods: We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are securely processed through our trusted payment gateway.

Subscription Option

  1. Subscription Benefits: With our subscription option, you gain access to a vast library of embroidery designs at a discounted price. Subscribers can download a specific number of designs per month as per their subscription plan.
  2. Subscription Billing: By subscribing to StarEmbroideryDesigns, you agree to be billed on a recurring basis according to your chosen subscription plan. The subscription fee will be automatically charged to your selected payment method.
  3. Subscription Cancellation: You can cancel your subscription at any time. Please note that cancellations are effective at the end of the current billing cycle, and no refunds are provided for any remaining subscription period.

Design Delivery

  1. Download Link: After completing your purchase, you will receive an email with a download link for your purchased designs. Additionally, you can access your purchased designs by logging into your StarEmbroideryDesigns account and navigating to your purchase history.
  2. Design Format: Our designs are available in popular embroidery machine formats, such as EMB and more. Please ensure that the design file format is compatible with your specific embroidery machine.

Refund Policy

  1. Digital Nature of Products: Due to the nature of digital products, we do not offer refunds or exchanges for purchased designs. All sales are final once the download link has been provided or the designs have been accessed.
  2. Exception: In the unlikely event that you encounter technical issues with a design file that prevent its usability, please contact our customer support team at support@starembroiderydesigns.com or call us at +111 222 333 within 7 days of purchase. We will investigate the issue and work with you to resolve it to the best of our abilities.

Intellectual Property

  1. Ownership: The purchased designs from StarEmbroideryDesigns are protected by copyright and remain the intellectual property of StarEmbroideryDesigns. The designs are licensed for personal use and are not to be resold, shared, or distributed without explicit permission.
  2. Limited License: By purchasing a design from StarEmbroideryDesigns, you are granted a limited, non-exclusive, non-transferable license to use the design for personal embroidery projects and limited commercial use, as outlined in our terms of use.

Changes to the Purchase Policy

  1. Policy Updates: StarEmbroideryDesigns reserves the right to modify or update this purchase policy at anytime. Any changes will be effective immediately upon posting on the website. It is your responsibility to review the policy periodically to stay informed about any revisions.

For any further assistance or inquiries regarding your purchase, please don’t hesitate to contact our customer support team. We are here to ensure your satisfaction and provide the best possible experience on StarEmbroideryDesigns.